Privacy policy

Last update : 04/30/2025

The protection of your personal data is a priority for CHEEKY SAS. The purpose of this Privacy Policy is to inform you in a transparent manner about the collection, use, sharing and protection of your personal data when you use our website https://cheekydogtoys.com/ (hereinafter the "Site").

1. Collection of personal data
We collect personal data when you use our Site, including when creating your account, placing orders, subscribing to our newsletter, or otherwise interacting with the Site. Data collected may include:
- Identifiers: surname, first name, e-mail address, postal address, telephone number.
- Payment data: credit card or other payment information.
- Browsing data: information relating to your connection (IP address, browser type, pages viewed, etc.).
- Behavioral data: interactions with our newsletters, advertising and other communications.

2. Data collection purposes
Personal data collected is used for the following purposes:
- Order processing: management of orders, deliveries and after-sales service.
- Site improvement: analysis of Site performance, personalization of the user experience.
- Sending commercial communications: newsletters, promotional offers, information on our products and services (with your prior consent).
- Customer feedback management: collection and publication of customer feedback to improve our products and services.

3. Legal basis for collection
The collection of your personal data is based on the following legal grounds:
- Contract performance: to manage your orders and customer service.
- Consent: for the sending of newsletters, promotional offers or other commercial communications.
- Legitimate interest: to improve our services, personalize the user experience, and manage our customer reviews.

4. Data sharing
We do not sell your personal data. However, we may need to share some of your information with service providers as part of the performance of the following services:
- Payment services: to process your payments securely.
- Carriers: to organize the delivery of your orders.
- Marketing providers: to send you our commercial communications.
- Review platforms: such as Trustpilot and Judge.me, to collect and publish your customer reviews.

In all cases, we ensure that these service providers respect the confidentiality and security of your personal data.

5. Data security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. This includes the use of encryption technologies and robust security systems.

6. Data retention period
We keep your personal data for as long as is necessary to process your orders and maintain customer relations. Invoicing and accounting data are kept for the legal retention period stipulated by law (generally 10 years in France). Marketing data (newsletters, commercial offers) are kept until you exercise your right to withdraw or delete them.

7. Your rights
In accordance with the RGPD, you have the following rights concerning your personal data:
- Right of access: You can request access to the personal data we hold about you.
- Right of rectification: You may request the correction of your personal data if it is inaccurate or incomplete.
- Right to erasure: You may request the deletion of your personal data, subject to compliance with our legal obligations.
- Right to object: You may object to the use of your data for commercial purposes.
- Right to portability: You may request to receive your data in a structured, machine-readable format for transfer to another data controller.

To exercise these rights, please contact us at the following address: customerservice@cheeky-dogs.com . We will respond within a reasonable time, in accordance with legal requirements.

8. International data transfer
If you reside outside the European Union, in particular in the United States or Canada, be aware that some of your personal data may be transferred to our service providers located in these countries. We ensure that such transfers comply with legal requirements for the protection of personal data and that appropriate safeguards are in place to protect your information.

9. Cookies
The Site uses cookies to improve your browsing experience and for marketing purposes. You can accept or refuse the use of cookies by configuring your browser. For more information on the use of cookies, please see our Cookie Policy .

10. Changes to the privacy policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the date of the last update. We encourage you to visit this page regularly to stay informed of any changes.