Terms of sale
PREAMBLE
This website is operated by Cheeky SAS, whose registered office is located at 8 bis route de Palaiseul, 52600, Violot (France) and which is registered with the Chaumont Trade and Companies Registry under number 980 886 915 R.C.S. Chaumont.
These terms and conditions of sale apply to all orders placed on cheekydogtoys.com. The customer declares that he/she has read and accepted the general terms and conditions of sale prior to placing his/her order after validating these conditions when placing the order on the website.
Our general terms and conditions of sale may change at any time. However, the General Terms and Conditions of Sale applicable to an order placed by a Customer on the Cheeky website are those accepted by the Customer by ticking a box at the time the order is placed.
The original version of these General Terms and Conditions (GTC) is written in French. In the event of translation into other languages, the French version shall prevail. Translations are provided for information purposes only and do not take precedence over the original version.
ARTICLE 1: PRINCIPLE AND PURPOSE OF THE GENERAL TERMS AND CONDITIONS OF SALE
The present terms and conditions express the entirety of the obligations of the parties. In this sense, the customer is deemed to accept them without reservation by checking the box at the time of ordering.
Their purpose is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by Cheeky, from order to delivery, including payment and use of services made available on cheekydogtoys.com.
ARTICLE 2: ORDERING
2.1 Placing an order
All cheekydogtoys.com customers declare that they are of legal age to enter into a contract, that they are not under legal protection and that they are not protected within the meaning of article 488 of the French Civil Code.
The customer can place an order online 24 hours a day / 7 days a week within the limits of available stocks.
Availability may vary within the same day, depending on the level of sales: it is possible for an item to be sold in the boutique without having been immediately deducted from the online stock. In the event of unavailability of the product concerned, the customer will be informed by email or telephone in order to determine whether the order should be cancelled or whether a replacement of the product concerned is possible.
To place an order, the customer must follow the steps below:
§ identify the products you want by adding them to your basket
§ indicate quantities required
§ validate on basket
§ follow the procedure to create an account or simply log in to your account by entering your email address and password
§ clearly and completely indicate the information required for smooth delivery
§ select your delivery method
§ accept the terms and conditions by checking a box
§ indicate method of payment
§ optional: select pick-up point, depending on delivery choice
2.2 Order validation
For the order to be validated, the purchaser must choose the address and delivery method, and finally validate the payment method.
The sale will be considered final after Cheeky has sent the customer a confirmation of acceptance of the order by e-mail and after Cheeky has received payment in full.
Any order implies acceptance of the prices and characteristics of the products available for sale.
In certain cases, in particular non-payment, incorrect address or other problem on the account of the purchaser, Cheeky reserves the right to block the order of the customer until the resolution of the problem.
2.3 Order confirmation and tracking
The customer can check the status of his or her order at any time by consulting the "My account" page on the cheekydogtoys.com website.
For any questions relating to the tracking of an order, the customer may send an email to the following email address: customerservice@cheeky-dogs.com
2.4 Proof of order
Computerized registers, kept in the seller's systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.
ARTICLE 3: PRODUCT INFORMATION
3.1 Product characteristics
The products governed by these terms and conditions are those which appear on the Cheeky website and which are indicated as sold and dispatched by the seller.
The products are described and presented as accurately as possible. However, the seller cannot be held responsible for any errors or omissions in this presentation.
Product photographs are not contractual. Cheeky cannot be held responsible for any difference in color perception between the photographs and the products.
The customer is informed that the plush toys, although designed to be resistant, are not indestructible and must be used under supervision.
Please note that Cheeky toys are not indestructible and that we do not guarantee our toys against intensive use, including damage caused by chewing, gnawing or tearing of certain parts.
As with any product intended for dogs, toy use must be supervised by the owner.
The condition of the toy should be checked regularly. If any parts of the toy become damaged or detached, stop using it immediately and remove it from the animal.
Not suitable for ingestion.
Ingestion of toy parts may present a health risk for the animal.
CHEEKY SAS cannot be held responsible for any damage resulting from improper use, lack of supervision or total or partial ingestion of the toy or its components.
Cheeky takes the greatest care in the presentation and description of its Products to inform the Customer, so that the latter can know, before the final Order is taken, the essential characteristics of each Product and their availability.
In case of doubt, or to obtain additional information or photos, please contact Customer Service by email at customerservice@cheeky-dogs.com
3.2 Product availability
Products are offered subject to availability.
If a product is not available, Cheeky undertakes to inform the customer as soon as possible.
Availability may vary on the same day depending on the level of sales. Although Cheeky updates availability very frequently, it is possible for an item to be sold in-store without having been immediately deducted from online stock. In the event of product unavailability, Cheeky will notify the buyer by telephone or email to arrange a replacement product or order cancellation.
ARTICLE 4: PRICES
Prices are quoted in euros, inclusive of all taxes and exclusive of delivery charges. They do not take into account delivery charges, any promotional offers or personal discounts, which are indicated before the final validation of the order. For customers located outside the EU, customs duties or local taxes may apply and are payable by the customer. The customer will be notified of applicable exchange rates via the payment interface.
As Cheeky's suppliers' prices are constantly changing, the seller reserves the right to modify its prices at any time. However, Cheeky undertakes to apply the current prices indicated at the time of the order, subject to availability on that date.
ARTICLE 5: PAYMENT
This is an order with a payment obligation, which means that placing the order implies payment by the customer. The customer may pay online by credit card or PayPal. The Customer guarantees Cheeky that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order.
Cheeky reserves the right to suspend any order processing and any delivery in the event of refusal of authorization of payment by bank card on behalf of the officially accredited organizations or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honour an order from a buyer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.
Payment must be made in full on the day the order is placed, using the following methods: credit card and PayPal.
Prices are quoted in euros, inclusive of all taxes, and exclusive of delivery charges. For customers located outside the EU, customs duties or local taxes may apply and are payable by the customer. The customer will be notified of applicable exchange rates via the payment interface.
ARTICLE 6 : DELIVERY
The Customer is entirely responsible for the accuracy, completeness and validity of the delivery information provided. Cheeky will not carry out any consistency checks. In the event of an erroneous or incomplete entry (name missing or incorrect on the letterbox, incorrect zip code or number, no intercom, missing information, etc.), no refund or free return can be requested.
In the event of return of a parcel due to non-compliance, prolonged absence, refusal to accept delivery or address error, the cost of reshipment will be borne exclusively by the Customer, and no refund of the original order will be made.
The customer undertakes to check the condition of the package immediately upon receipt. Any visible anomaly (damaged, open or missing package) must be reported to the carrier at the time of delivery, and must be the subject of precise and detailed reservations on the delivery slip.
6.1 Mode of delivery
The delivery method is the "economy" delivery method offered by NextSmartShip in DDP.
6.2 Delivery charges
Delivery charges are calculated according to the weight and volume of the items ordered and the destination address.
They are displayed according to the delivery method chosen, and are shown on the "Delivery method" page before the order is validated.
The customer must check the information provided at the time of ordering, particularly concerning the delivery address.
The Cheeky company will not be held responsible for any typing errors and any resulting delays or delivery errors. Any costs incurred for re-shipment of the order will be charged to the customer.
6.3 Order processing and dispatch times
Order processing time and delivery time are two different things.
Cheeky undertakes to process all orders placed online within 48 hours of payment from Monday to Friday at 12 noon, excluding public holidays.
All orders placed between Friday 12am and Sunday evening will be processed from the following Monday, excluding public holidays.
Order processing and preparation times may be longer, depending on the item, and may take between 3 and 5 working days.
Customers are informed of the processing and dispatch of their order by e-mail. A tracking number is sent to the customer so that they can follow the progress of their order.
In the case of an order comprising one or more unavailable products as well as one or more available products, Cheeky will dispatch the order as soon as all the products making up the order have been received. If the customer wishes to receive the immediately available products as soon as possible, it is advisable to isolate these items in a specific separate order.
6.4 Delivery times
Delivery times depend on the carrier chosen by the customer and the place of delivery.
These times are given as an indication and do not include Saturdays, Sundays and public holidays.
The products are delivered to the address indicated by the customer at the time of the order. The purchaser is responsible for verifying the completeness and accuracy of the information provided to Cheeky. Cheeky cannot be held responsible for any input errors and the consequences thereof in terms of delays or errors in delivery. In this context, all costs incurred for the return of the order will be entirely at the customer's expense.
In the case of returned parcels not claimed by the customer to the local delivery service or to the post office or to the delivery point within the allotted time, Cheeky reserves the right in this hypothesis to claim reshipment costs from the customer.
Cheeky reminds you that it is the customer's responsibility to inspect their parcels on receipt in the presence of the delivery person and to immediately notify the carrier and Cheeky customer service of any anomaly noted. In the event that such information has not been noted on the delivery slip presented to the customer by the carrier, no claim relating to the condition of the parcel(s) may be accepted a posteriori by Cheeky.
6.5 Delay in delivery due to the carrier
Cheeky cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike of postal services and means of transport and/or communications).
In the event of a delay in delivery in relation to the times announced by the carriers, the customer must first contact the carrier, or its distribution office in the case of delivery by La Poste, to see if the parcel is not pending. If necessary, the customer can contact Cheeky by telephone or e-mail to open a dispute or investigation file to search for the parcel.
Sometimes parcels are lost by carriers. The deadlines imposed by the carriers mean that the customer must declare the loss within 10 days of receiving Cheeky's dispatch notice. Under these conditions, Cheeky will make the necessary claims with the carrier concerned. Once the claim and investigation have been made, it may take 3 to 4 weeks to receive a return from the carrier.
If the parcel is found, it will be forwarded immediately to the customer's home address. If the parcel is not found, the customer will be reimbursed for the amount paid.
6.6 Third-party shipping
Some products are shipped by a third party. This is indicated directly on the product sheet.
The shipping partner undertakes to send the parcel within 5 working days.
If the customer also buys products shipped by Cheeky, he will receive two packages.
ARTICLE 7: RECEIPT OF ORDER
7.1 Checking the order
The customer must check the apparent condition of the products on delivery with the delivery person. Whatever the carrier and in the presence of an apparent anomaly (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.), the purchaser must unpack the parcel in the presence of the deliveryman, and record detailed handwritten reserves by having the deliveryman sign next to it. The reservations made by the recipient on delivery constitute proof of the existence and extent of the damage. The purchaser must be precise and complete in their wording: the simple mention "subject to unpacking" is considered too general and imprecise.
The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s) at the latest, and send a copy of this letter to the seller at the address given in the site's legal notice.
7.2 Damaged parcels
It is the customer's responsibility to check the condition of the parcel with the carrier and to make any necessary reservations on the delivery note in the event of partial or total deterioration. In the absence of any reservations, the product is deemed to have been accepted by the customer and may not be the subject of any dispute concerning its delivery. The customer must inform Cheeky by e-mail within 2 working days of delivery, so that Cheeky can take the necessary measures as quickly as possible.
7.3 Non-conformity
The purchaser must notify the seller on the day of delivery, or at the latest on the first working day following delivery, of any claim of error of delivery and/or non-conformity of the products in kind or in quality in relation to the indications on the order form. Any claim not made in accordance with the rules set out above and within the time limits set shall not be taken into account and shall release the seller from any liability to the purchaser.
In the event of a delivery error, any product to be exchanged or reimbursed must be returned to the seller in its entirety and in its original packaging, in a parcel against signature, to the following address: Cheeky SAS, 8 bis route de Palaiseul, 52600, Violot, France
Cheeky is responsible for return shipping costs.
ARTICLE 8: RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE
8.1 Right of withdrawal
In accordance with the provisions of the French Consumer Code, the purchaser has a period of 14 days from the date of delivery of his order to return any item which does not suit him and request reimbursement without penalty, with the exception of the return costs which remain the responsibility of the purchaser.
8.2 Returns
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice.
Products that are damaged, soiled, incomplete or whose original packaging has deteriorated will not be refunded or exchanged. An accessory worn on the outside or a toy that has been chewed up will not, of course, be taken back.
Food and care products are non-refundable.
If the refund is refused due to the condition of the item, the customer can choose to have it returned by paying a reshipment fee.
The return request can be made by contacting Cheeky's customer service department by e-mail, who will tell the customer how to proceed.
Cheeky suggests that the customer return the products by registered mail or with additional insurance - reimbursement cannot be made if the order is not received.
It is the customer's responsibility to retain all proof of return. Return shipping costs are at the customer's expense.
In the event of an error attributable to Cheeky (defective item or order preparation error), Cheeky will bear the cost of returning the item. The customer must forward the carrier's invoice to Cheeky in order to obtain compensation.
In the event of abusive returns, we reserve the right to cancel future orders.
8.3 Refunds
Cheeky undertakes to refund within 15 working days of receipt of the return.
Refunds are made automatically via the original method of payment. If a discount code is used, the amount of the refund will also take into account the percentage applied.
8.4 Exchange
If the customer wishes to exchange the product, he/she must return the item originally ordered and place a new order.
ARTICLE 9: GUARANTEES
In accordance with article 4 of decree no. 78-464 of March 24, 1978, the provisions herein shall not deprive the customer of the legal warranty which obliges the professional seller to guarantee the customer against all consequences of latent defects in the item sold.
The customer acknowledges that the products sold are not guaranteed to be indestructible, and can under no circumstances be considered to be indestructible or eternal, even in the event of proper use. It is the Customer's responsibility to monitor the condition of the toy and to remove it from his dog in the event of deterioration.
We do not offer commercial warranties on our products. As toys are subject to intensive and sometimes unpredictable use, their lifespan depends on many factors (type of dog, use, supervision).
ARTICLE 10: LIABILITY
The products offered comply with current French legislation and standards applicable in France. Cheeky shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is the purchaser's responsibility to check with local authorities about the possibility of importing or using the products you intend to order.
The seller may not be held liable for any inconvenience or damage relating to the use of the Internet network, such as a break in service, the presence of computer viruses or external intrusions, and more generally for any event qualified by the courts as force majeure or caused by a third party.
Hypertext links may lead to sites other than cheekydogtoys.com. Cheeky declines all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.
Cheeky cannot be held responsible in the following cases:
- in the event of any fault on the part of the Customer resulting in an incomplete, erroneous or incomplete Order (indication of an incomplete or erroneous address, failure to collect the parcel within the time limit set for this purpose, etc.);
- in the event of misuse of the Products, use for professional purposes, negligence or lack of maintenance on the part of the Customer
- in the event of damage resulting from problems with the Customer's Internet connection, unless this is due to a breach by Cheeky of one of its obligations;
- in the event of normal wear and tear of the Product ;
- in the event of non-performance or poor performance of the Contract due to force majeure as defined in article 1218 of the French Civil Code.
In such cases, the Customer will be responsible for the cost of return shipment.
Warning: always supervise your pet when using a toy or accessory, and remove the product if it is damaged.
As with any product intended for dogs, toy use must be supervised by the owner.
The condition of the toy should be checked regularly. If any parts of the toy become damaged or detached, stop using it immediately and remove it from the animal.
Not suitable for ingestion.
Ingestion of toy parts may present a health risk for the animal.
CHEEKY SAS shall not be held liable for any damage resulting from improper use, misuse or alteration of the product.
For Customers located abroad, the above limitations of liability will apply to the extent permitted by the laws of their jurisdiction. In the event of mandatory provisions to the contrary, the company's liability will be limited to the maximum permitted by local legislation.
ARTICLE 11: FORCE MAJEURE
Any circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions shall be considered as grounds for exoneration from the parties' obligations and shall result in their suspension.
The party invoking the aforementioned circumstances must immediately notify the other party of their occurrence, as well as of their disappearance.
Force majeure" means any irresistible, unforeseeable, unavoidable event or circumstance beyond the control of the parties, which cannot be prevented by the parties, despite all reasonable efforts. The following are expressly considered as cases of force majeure or fortuitous events, in addition to those generally accepted by the jurisprudence of French courts and tribunals: blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to customers.
ARTICLE 11: PERSONAL DATA
Visitors to the cheekydogtoys.com website have the right to access, modify, rectify and delete any data concerning them at any time, in accordance with Article 34 of the French Data Protection Act of January 6, 1978.
The processing of information communicated via the cheekydogtoys.com website complies with the General Regulation for Data Protection (RGPD) implemented on May 25, 2018.
The nominative data provided by the buyer is necessary to process his/her order and to draw up invoices.
It may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.
Cheeky offers to send its newsletters when a customer registers, places an order or in the context of other specific operations. Customers may modify their subscription at any time via their personal account, or via the hypertext link at the bottom of newsletters received by email.
Cheeky undertakes to effectively take into account modifications to subscriptions and unsubscriptions to commercial emails sent by Cheeky as soon as possible, depending on the processing required.
Cheeky uses data collection systems such as cookies. A cookie is a computer file stored on the hard disk of the user's computer. Cookies make it possible to indicate a previous visit to the site by the user and to link the user to personal data left on the site, in particular for the purposes of identifying the order basket.
11.1 Data collected
The personal data collected on this site is as follows:
- Account opening: when a user's account is created, the user's surname, first name, e-mail address, telephone number and postal address;
- Connection: when the user connects to the website, the user's name, first name, connection data, usage data, location data and payment data are recorded.
- Profile: when using the services provided on the website, a profile is created, which may include an address and telephone number.
- Payment: when paying for products and services offered on the website, the website records financial data relating to the user's bank account or credit card.
- Communication: when the website is used to communicate with other members, data concerning the user's communications is temporarily stored.
- Cookies: cookies are used in connection with the use of the site. The user may deactivate cookies by selecting the appropriate settings in his or her browser.
11.2 Use of personal data
Personal data collected from users is used to provide and improve website services and to maintain a secure environment. More specifically, it is used for the following purposes
- access and use of the website by the user ;
- management of the operation and optimization of the website;
- organizing the conditions of use of payment services;
- verification, identification and authentication of data transmitted by the user;
- offer the user the possibility of communicating with other website users;
- providing user assistance;
- personalization of services by displaying advertisements according to the user's browsing history and preferences;
- prevention and detection of fraud, malware (malicious software) and management of security incidents;
- management of any disputes with users;
11.3 Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
- when the user uses the payment services, for the implementation of these services, the website being in relation with third-party banking and financial companies with which it has contracts ;
- when the user publishes information accessible to the public in the free comment areas of the website;
- when the user authorizes a third-party website to access his/her data;
- when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to the user's data for the purposes of providing these services, and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;
- if required by law, the website may transmit data in order to respond to claims made against the website and to comply with administrative and legal proceedings;
- if the website is involved in a merger, acquisition, sale of assets or receivership, it may be required to sell or share all or part of its assets, including personal data. In this case, users will be informed before any personal data is transferred to a third party.
11.4 Security and confidentiality
The website implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information over the Internet.
11.5 Enforcement of user rights
In application of the regulations applicable to personal data, users have the following rights, which they may exercise by sending a request to the following address: customerservice@cheeky-dogs.com
- right of access: users may exercise their right of access to their personal data. In this case, before exercising this right, the website may request proof of the user's identity in order to verify its accuracy.
- the right of rectification: if the personal data held by the website is inaccurate, they may request that the information be updated.
- the right to deletion of data: users may request the deletion of their personal data, in accordance with applicable data protection laws.
- the right to limitation of processing: users may request the website to limit the processing of personal data in accordance with the assumptions provided for by the RGPD.
- the right to object to data processing: users may object to their data being processed in accordance with the assumptions provided for by the RGPD.
- the right to portability: they may request that the website hand over the personal data provided to it for transmission to a new website.
ARTICLE 12: reviews
CHEEKY SAS allows its Customers to leave a review following their order, in particular via the Trustpilot and Judge.me platforms, or directly on the company's websites or social networks.
These reviews are intended to reflect an authentic purchasing experience. In order to guarantee their reliability, only customers who have actually placed an order may be invited to submit a review. Reviews may be moderated in accordance with the rules of each platform, particularly in the event of inappropriate, defamatory or manifestly false content.
By sending a notice, the Customer accepts that it may be made public and used by the company for communication, commercial or statistical purposes.
By sending a review or feedback to Cheeky, the Customer acknowledges and agrees that it may be used, reproduced and distributed for commercial or promotional purposes, in any medium, including :
- company websites,
- the brand's official social networks,
- communication campaigns (emailings, advertisements, flyers, etc.),
- product sheets.
Published notices may be accompanied by :
- the author's first name,
- the first letter of the surname,
- or a pseudonym, if provided.
No personal data (email address, full name, photo, etc.) will be published without the Customer's explicit authorization, in accordance with the General Data Protection Regulation (RGPD).
Customers may request the modification or deletion of their notice at any time by contacting customer service at : customerservice@cheeky-dogs.com.
CHEEKY SAS reserves the right to use all or part of the customer reviews collected for promotional or commercial communication purposes. This may include displaying them:
- on the Site or other affiliated e-commerce sites,
- in newsletters or e-mailing campaigns,
- on social networks,
- in advertising content.
Opinions are used in keeping with the original content, mentioning only the Customer's first name or initials, and/or country or city if this information is provided voluntarily. The Customer may object to this use at any time by writing to .customerservice@cheeky-dogs.com
ARTICLE 13: INTELLECTUAL PROPERTY
The content of the website remains the property of the seller, who is the sole owner of the intellectual property rights to this content.
Purchasers undertake not to make any use of this content; any total or partial reproduction of this content is strictly forbidden and may constitute an infringement of copyright.
ARTICLE 14: SCOPE OF THESE CONDITIONS
A change in legislation, regulations or a court ruling rendering one or more clauses of these General Terms and Conditions of Sale null and void shall not affect the validity of these General Terms and Conditions of Sale. Such a change or finding shall in no way entitle the customer to disregard these General Terms and Conditions of Sale.
If a condition is not explicitly mentioned, it will be considered to be governed by the practices in force in the distance selling sector whose companies are based in France.
ARTICLE 15: DURATION AND APPLICATION
These General Terms and Conditions of Sale apply for the duration of the online services offered by Cheeky. They may be modified at any time by Cheeky. The applicable conditions are those in force on the date the order is registered.
ARTICLE 16: TERRITORIALITY AND APPLICABLE LAW
These general terms and conditions of sale are subject to French law.
In the event of a dispute or claim, the customer shall first contact Cheeky to obtain an amicable solution.
The court of competent jurisdiction is the court of law.
Legal warranty insert
In accordance with Articles L. 217-3 et seq. of the French Consumer Code, the consumer benefits from the following legal guarantees:
Legal warranty of conformity (articles L. 217-3 to L. 217-20 of the French Consumer Code)
CHEEKY SAS is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery of the product.
This warranty applies when the product :
- does not correspond to the description given;
- is not fit for the purpose ordinarily expected of similar goods;
- or does not present the qualities advertised or agreed with the buyer.
Warranty period: 2 years from date of receipt.
No proof of defect is required within 24 months of purchase.
In the event of a lack of conformity, the buyer may request repair or replacement of the goods. If these solutions are impossible or disproportionate, he can ask for a reduction in the price or the cancellation of the sale.
Warranty against hidden defects (articles 1641 to 1649 of the French Civil Code)
CHEEKY SAS is also liable for any hidden defects in the product sold, which render it unfit for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.
Warranty period: 2 years from the date of discovery of the defect.
The purchaser may choose between :
- return the product for a refund, or
- a reduction in the sale price if the product is kept.
2. Cancellation form
Cancellation form
In accordance with articles L. 221-18 et seq. of the French Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal without having to justify your decision or pay any penalty.
If you wish to exercise this right, please complete the form below and return it to CHEEKY SAS by post with acknowledgement of receipt.
Cancellation form
To the attention of :
CHEEKY SAS
8 bis route de Palaiseul
52600 Violot - France
contact@cheeky-dogs.com
I hereby notify you of my withdrawal from the contract for the sale of the following item:
- Ordered on: .............................................
- Received on: .............................................
- Customer name: .............................................
- Customer address: .............................................
- Consumer's signature (only if this form is submitted on paper) :
................................................ - Date: .............................................
Consumer mediation
In accordance with Articles L. 612-1 to L. 612-5 of the French Consumer Code, in the event of a dispute that cannot be resolved by means of a prior complaint addressed directly to CHEEKY SAS, the consumer may have free recourse to the consumer mediation service to which the company belongs.
The competent mediator is :
ANM Conso - National Association of Mediators
62 rue Tiquetonne - 75002 Paris
📧 Email : contact@anm-conso.com
🌐 Website: https://www.anm-conso.com
📄 Online referral form: https://www.anm-conso.com/site/particulier.php
Recourse to the mediator may only be exercised after an attempt has been made to resolve the dispute amicably with CHEEKY SAS, in particular by means of a written complaint to the following address:
CHEEKY SAS – 8 bis route de Palaiseul, 52600 Violot - France
or by email to : customerservice@cheeky-dogs.com
In accordance with the law, complaints must be referred to the mediator within one year of the initial complaint.