Questions fréquemment posées
🎯 About Cheeky
Quelle est la politique de retour ?
Notre objectif est que chaque client soit entièrement satisfait de son achat. Si ce n'est pas le cas, n'hésitez pas à nous le signaler et nous ferons tout notre possible pour résoudre le problème.
Certains achats sont-ils des ventes finales ?
Nous ne pouvons pas accepter les retours pour certains articles. Ceux-ci seront soigneusement indiqués avant l'achat.
🧸 Products & Manufacturing
Where are your products made?
Our toys are made both locally and internationally.
At this time there is no plush toy factory in US nor EU (feel free to let us know if you find one). There are companies with design
offices based in US, but they all outsource their production to China or Mexico. Cheeky toys are designed in France and made in China. Each batch is tested to meet or exceed children's toy standards. We support the US and EU economy by using US and EU companies for all our business services from advertising, shipping, freight, warehousing, employment, and marketing materials.
We carefully select our manufacturing partners to ensure high quality, fair pricing, and ethical production.
Every partner facility meets strict safety and environmental standards.
What materials are Cheeky toys made from?
All our toys are crafted with non-toxic, BPA-free, and safe materials, tested by certified laboratories and approved by veterinarians.
We use ultra high-grade polyethylene from the Dyneema brand, the same used as in bulletproof vests, to make CE certified slash proof fabric.
Do you offer eco-friendly toys?
Yes 🌱 Our range of dog toys is made partially from recycled and recyclable materials.
🚚 Orders, Shipping & Delivery
When will I receive my order?
We do our best to ship all orders as quickly as possible.
Once your order is shipped, you’ll receive an email with tracking details.
Estimated delivery times:
- USA: 5/15 business days
- Europe: 5/15 business days
- International: 7/15 business days
How much does shipping cost?
Shipping costs depend on your location and order size.
You’ll always see the exact delivery fee before checkout.
👉 Free shipping can be included for different packs.
💳 Payments & Security
What payment methods do you accept?
We accept all major payment options: Visa, Mastercard, American Express, PayPal, Apple Pay.
Is my payment secure?
Absolutely. All transactions are protected by SSL encryption and comply with European data security standards.
🔁 Returns & Refunds
What is your return policy?
Our goal is for every customer to be 100% satisfied with their purchase.
If you’re not, please reach out. We’ll do our best to make it right with an exchange, refund, or store credit.
Are some items final sale?
Yes, certain items (like personalized or hygiene-sensitive products) cannot be returned.
These exceptions are clearly stated before you complete your purchase.
How do I return a product?
- You have 14 days from delivery to return your item.
- Products must be unused, in their original packaging.
- Contact contact@cheeky-dogs.fr
🐶 Safety & Use
Are Cheeky toys safe?
Yes! All our toys are tested by independent labs and a team of real dog testers 🐕
While no toy is truly indestructible, we do everything we can to make them as tough as possible.
Are Cheeky toys indestructible?
No. Dog teeth, no matter how small, are built to crush bones and tear tendons - there is no material (safe to be in your dog's mouth)
that your dog cannot chew through. Our dog toys are crafted with Dyneema®, the same advanced fiber used in bulletproof vests, Cheeky Dog Toys combine extreme toughness with a soft and flexible texture your dog will love.
Our toys, made with the strongest fiber on Earth, are still gentle on teeth and gums, every toy is CE certified for safety, quality, and durability that go beyond ordinary dog toys.
💚 Our Commitments
Are your products ethical?
Definitely. Cheeky is committed to:
- using eco-friendly materials,
- partnering with responsible manufacturers,
- donating 1% of sales to animal shelters and rescue organizations.
Why choose Cheeky?
Because our toys are durable, stylish, and sustainable, and most importantly, they make dogs happy 💚
I would like to sell these at my pet store. How do I make it happen?
We work with independent brick and mortar stores all over US and EU, and would love to hear from you. You can send us a little bit about your store here sales@cheeky-dogs.com.